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Shipping Policy

At Alzeviah, we are committed to delivering your orders quickly and reliably.

Delivery Time

All orders are delivered within 48 hours of order confirmation within the United Arab Emirates (UAE).

Shipping Charges

We provide Free delivery on all orders across the UAE.

Order Processing

Orders are processed as soon as they are confirmed. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Delays

While we strive to deliver all orders within 24 hours, unforeseen circumstances such as weather conditions, public holidays, or logistical issues may occasionally cause delays. In such cases, we will keep you informed.

Contact Us

If you have any questions regarding your shipment, feel free to contact us through our website.

Exchange & Refund Policy

At Alzeviah, customer satisfaction is important to us. Please review our exchange and refund policy below.

Eligibility for Exchange & Refund

• Exchange or refund requests must be made within 2 days of delivery.
• Items must be unused, unworn, and in their original condition and packaging.

Delivery Charges

• A delivery charge of AED 25 will be applied for all exchanges and refunds.
• The delivery charge will be deducted from the refund amount or charged separately for exchanges.

Non-Eligible Items

• Items that show signs of use, damage, or are returned after the 2-day period will not be eligible for exchange or refund.

Refund Process

• Once the returned item is received and inspected, approved refunds will be processed accordingly.
• Refunds will be issued using the original payment method or store credit, as applicable.

Contact Us

For exchange or refund requests, please contact us through our website within the eligible time period.